Blair Castle

Blair Castle International Horse Trials Connectivity

Service Type

Event Connect WiFi

Location

Blair Atholl, Scotland

The Challenge

Client Requirements

The Blair Castle International Horse Trials are one of the largest 4* eventing meets on the equestrian calendar.  With around 20,000 visitors a day, spread over 220 acres it’s a huge event and has a very specific requirement for internet connectivity and WiFi. From hundreds of traders with their payment devices and social media needs, to VIP designated zones wanting event updates, key sponsors sharing brand awareness, remote parking locations, ticket scanners, security teams, scorers and officials needing to update official records, this event has such a wide scope of requirements it really pushes technical expertise to the edge.  

A need to provide a basic network for traders where payments are assured but also to have an option for them to pay for an upgraded service allowing social media, emails and browsing was significant as across the previous 25 years of events they had not offered this so it would be challenging to present this in the right way and give the matching service too. 

Foreseen Challenges

Its big – VERY big.  There aren’t many temporary events in the UK which need as wide a variety of requirements as this.  With a lot of remote areas needing coverage, time would be a factor as you can only do so much before structures are in place then it is a race to get complete before the event opens.  We planned for a sizeable team to carry out the installation and testing, with as much of the pre-configuration and staging carried out back at the lab in the Fli-Fi offices before travelling up to Scotland.  With over 5km of cable, multiple fibre routes and in excess of 65 wireless access points on the plans, we only had effectively three days to get it all in place on what are normally fields with sheep grazing on them in the beauty on the fringes of the Cairngorms.

The site itself is so remote that only one mobile phone mast supports it locally and once the event visitors start to arrive then the mobile networks fall over, meaning that it is critical the connectivity does not fail as everyone is simply relying on it.  The success of the event itself rests obviously on the horses and riders but in an environment like this, if the traders cannot sell then it can quickly be perceived as a disaster.

The Solution

Solution Proposed

Blair Castle has access to a 250Mbps fibre WAN which was expected to be the main connection for the event site, coupled with up to 8 satellite connections used in split locations to provide both backup connectivity but also to be strategically placed in remote areas to allow for very specific purposes, like covering ticket scanning devices at an entrance over 3km away from the main event core or a team of traders in a remote location on the cross country course. 

In addition, a wide range of network hardware and over 65 powerful outdoor wireless access points were planned to be used to ensure seamless coverage. 
Because of the scale of the site and the criticality of it all, multiple failover routes for traffic were designed into the network, ensuring that should something not work, this would not be apparent to users and allow time for the onsite team to carry out any repairs or changes. 

A significant cloud-based configuration was planned for, to allow for control over bandwidth and access to different applications so that no service would be overwhelmed, ensuring the integrity of the whole site at all times. 

Installation Process

With three days to complete, a team of 5 engineers were based onsite at Blair Castle to ensure completion in time.  5km of network cabling, 65 wireless access points and a large quantity of networking hardware were all installed and tested in time for the first traders to operate on the opening day. 

This is a large greenfield site and our team used a variety of tools from hand pulled trailers, box wagons, four wheel drive vehicles and boots for the inaccessible areas, to enable equipment and hardware to be appropriately located around the event site during installation.

Support Given

During the event, a centrally based team of three engineers were located at the organisers zone to allow in person support, as well as being able to visit specific stands or areas if any problems were reported.  With a fourth engineer based away from site to be able to make remote configuration adjustments if needed. The team also had a high level of monitoring on the infrastructure, meaning if something went wrong, we would know about it and could act before it was likely to have any impact.  And with a large supply of replacement hardware should it be needed, we had all bases covered.

Outcome

An excellent event with both traders and event staff actively seeking us out to thank us for making it a success. Over 1Gbps of bandwidth available to the nearly 2,000 concurrently connecting devices meant that traders were able to trade, safe in the knowledge that when they wanted to take a payment, it would happen without fail and all key or critical event services would just work, exactly when they needed it to.
"The Fli-Fi team were excellent from start to finish. The planning and consultation with us prior to the event really meant that nothing was left to chance and it proved correct, it was a brilliant event for us and Fli-Fi were a key part in that success. "

Nicky Townshend

Deputy Event Director

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